PeopleCert is a market leader in the assessment & certification of professional knowledge and skills. The company develops & delivers the standardized exams with collaboration of government bodies and multi-national organizations. PeopleCert deals in all certifications and provides valuable training and certificate after successfully completion of exam. The ITIL Service Offerings and Agreements or PeopleCert ITIL-SOA Exam is one of the most popular exams offered by PeopleCert. The ITIL Service offering and Agreements exam focuses on the practical application of SOA practices that enable portfolio, service catalogue, service level, supplier, demand and for financial management.
This program provides comprehensive information regarding five stages of ITIL lifecycle that includes service strategy, service design, service transition, service operation & continual service improvement for professionals and businesses. The ITIL service offerings and agreement enables organizations and projects for maximum utilizations of resources. It supports & fulfills the needs of both users and business communities.
Who is PeopleCert ITIL-SOA Exam for?
PeopleCert ITIL – SOA exam would be suitable for IT professionals in roles such as IT Finance Manager, IT Management, Capacity Manager, Service Level Manager, Availability Manager, Service Portfolio Manager, Business Continuity Manager, Supply chain Manager etc. This list is a guide only and every one can register in this course according to their individual career goals and objectives.
ITIL Service Offerings and Agreements Exam Detail
|Full Exam Name||ITIL Service Offerings and Agreements|
|Full Exam Questions Format||Multiple Choice|
|Total Number of Questions||14 questions|
|Time Period||90 Minutes|
10- Module of ITIL Service Offerings and Agreements Exam
The ITIL Service Offerings and Agreements or PeopleCert ITIL-SOA Exam syllabus comes in 10 modules that you will have to complete to pass this exam. These modules are described in following bullets points.
Module No. 1: Introduction to Service Offerings & Agreements – The first PeopleCert ITIL-SOA Exam module deals with the basic principles and concepts of capacity management. It also provides a basic understanding, purpose, objectives, scope and value of business for strategy management in the IT services.
Module No. 2: Service Portfolio Management – The PeopleCert ITIL second module provides a complete overview of service portfolio. You will develop understanding about service portfolio objectives, scope, importance and value in business.
Module No. 3: Service Catalogue Management – The learning objectives of this module to understand and describe the purpose, objective, scope of service catalogue management and its value to automate the business process.
Module No.4: Service Level Management – This is the fourth module of PeopleCert ITIL-SOA Exam that covers the service level management process and it contribution in Service Offerings and Agreements SOA. After completing this module you will be able to understand the importance of SLM and its implementation in the businesses.
Module No. 5: Demand Management – This module covers purpose, scope and objective of demand management and its value for business. You will learn about the methods, activities and techniques that are used in life cycle of ITIL service offerings and agreements.
Module No. 6: Supplier Management – The supplier Management is one of the most important modules of PeopleCert ITIL – SOA Exam that provides comprehensive overview about the objectives, scope and benefits of supplier management in the business process. All these things are explained in relation to SOA practices.
Module No. 7: Financial Management – In this module of ITIL Service Offerings and Agreements you will get a complete overview of introduction, scope and importance of financial management in relation to SOA practices. Financial management principles, polices, concepts like budgeting, accounting and their techniques are described in relation to SOA practices.
Module No. 8: Business Relationship Management – The eight module of ITIL Service Offerings and Agreements Exam covers the policies, principles, activities, concepts, methods and techniques that are explained in the life cycle of SOA practices.
Module No. 9: SOA Roles & Responsibilities – The learning objective of this module to describe the key roles and responsibilities for all SOA processes which include service portfolio management, service catalogue management, service level management, demand management, supplier management, financial management for IT services & business relation management.
Module No. 10: Technology and Implementation considerations – The last module of PeopleCert ITIL-SOA Exam syllabus provides a complete understanding of all three lifecycle stages. These stages are service design, service operation and service transition. You will use this to explore the different facing challenges, critical success factors, estimated risks related to implementing practices and process of SOA technology.
ITIL Service Offerings and Agreements Updated Exam Questions?
As an IT professional do you have plan to achieve the ITIL intermediate qualification? Are you ready to extend your knowledge and skills in SOA technology? If your answer is positive then you have to pass PeopleCert ITIL-SOA Exam with highest marks. For exam preparation I recommend you Premiumdumps where you can get the most updated and valid exam questions that will enable you to pass the PeopleCert certification in first attempt. It is guaranteed.