Microsoft Corporation is an American multinational technology company that develops, manufactures, and supports and sells personal computers, computer software, consumer electronics, and related services. This company is best known for its software products that are Microsoft Windows, Microsoft Office suite, internet explorer, and the edge web browsers. Microsoft has a sizeable certification program that is used to create a team of experienced and certified professionals to work on Microsoft products, technology, and platform. The Microsoft certification program is divided into six main categories. These categories are a tangible benchmark in the field of cloud, data, mobility, productivity, app builder, and business application. Achieving Microsoft certification offers multiple personal and career benefits for the successful candidate.
What is the Microsoft MB-230 Exam?
Today, we talk about one of the most demanding and career-oriented Microsoft MB-230 Exam or Microsoft Dynamics 365 Customer Service exam. This professional Microsoft certification exam is designed to measure a candidate’s ability to accomplish tasks such as configuration, manage cases and the knowledge base, manage queues, entitlements, SLAs, and configuration of the voice of the customers.
Let’s started with the same general information about Microsoft MB-230 Exam.
|Exam Name||Microsoft Dynamics 365 Customer Service|
|Exam Registration||$155 USD|
|MB 230 exam questions||63|
|MB 230 Exam format||Multiple choice|
What skills are measured by the Microsoft MB-230 Exam?
Candidates for the Microsoft MB-230 exam can work as Dynamics 365 functional consultants in any local and multinational company. The certified Microsoft Dynamics 365 functional consultants are responsible for implementing omnichannel solutions that focus on service, reliability, efficiency, and customer satisfaction. In short, the following skills are measured by the Microsoft MB 230 exam.
- Skills to Perform configuration – (25-30%)
- Skills to Manage cases and the knowledge base – (30-35%)
- Skills to Manage queues, entitlements, and SLAs – (25-30%)
- Skills to Configure the voice of the customer – (15-20%)
What are the topics in the Microsoft MB-230 Exam syllabus?
To enroll in the Microsoft MB 230 exam, you have to prepare well before taking the real exam. For MB 230 exam preparation, you can use the MB 230 practice test, MB 230 study guide, MB 230 book, and MB 230 online training, MB203 instructor-led training, and MB 230 exam dumps. Before starting, first of all, get complete knowledge of the Microsoft AB 230 syllabus. The topics that are described in this syllabus are given below in detail.
Perform configuration (25-30%) – in this section of the Microsoft Dynamics 365 Customer Service exam, you will learn about the different configuration service management setting services. What is the process of record creation and update rules? How to configure queues, holiday schedules, customer service schedules, user work hours, categories, and subjects? What are cases and how to configure cases, customer services security roles, goal management components? How to create routing rules and configuration of services? Dealing with configure process and customer service visualizations. Describe in detail.
Manage cases and the knowledge base (30-35%) – In this chapter of the MB-230 Exam, you get knowledge about the creation and management of cases. What is the mange case list and how to search for case records? How to convert activities to cases? What is the perform case resolution? How to implement the case routing rules, parent cases, child cases and merge cases. How to deal with the configuration for knowledge management? Configure entities for knowledge management. How to use the knowledge base to resolve cases and search for articles.
Manage queues, entitlements, and SLAs (25-30%) – In this section of the Microsoft Dynamics 365 Customer Service exam, you will learn to create and manage queues, entitlements, and manage SLAs. What are the different queue types and cases activities to queues? How to implement case routing? What are the entities for queues? How to configure email settings and record creation and update rules? Explain entitlements and how to manage entitlement templates. How to activate and deactivate entitlements, renews entitlement, cancels entitlement, assigns an entitlement to a case? Identify the SLA conditions. Define the different actions and details. How to use SLAs on demand? Explain cases with SLASs and how to create and manage SLA items.
Configure voice of the customer (15-20%) – In this topic of the MB 230 exam, you will learn about the creation process of surveys. How to create themes and upload images? Add pages to survey, survey questions, identify the survey question types. How to configure response routing, survey scoring, test, preview, and publication of surveys? The distribution of a survey link using email, websites, clone, import and translate surveys. Summarize survey results and determine the different report types to incorporate. Creation of business actions bases upon survey results or responses.
What job roles available after passing the Microsoft MB-230 Exam?
After passing the Developing Solutions for Microsoft Azure exam, you can start and promote your career in the following job titles.
- Dynamics 365 functional consultants
- Functional Consultant
- Microsoft Dynamics 365/AX Functional expert
- Technical Consultant
- Dynamics 365/AX Finance Business Consultant
- Junior Dynamics Functional Consultant
How you can start Microsoft MB-230 Exam Preparation?
Do you have a plan to become a Dynamics 365 functional consultant? Are you looking for a simple and swift way to start and promote your career in Microsoft Dynamics 365 Customer Service technology? If your answer is yes, then there is only one recommend a solution and that is to pass the Microsoft MB 23o exam. To pass this Microsoft Dynamics 365 Customer Service exam you need to prepare well with the help of online training, studying recommended books, instructor-led training and MB 230 dumps. The recommended practice and preparation sources are described in detail.
- Online Training – Explore the free learning paths, courses, and hands-on learning on Microsoft Learn
- Instructor-Led Training – MB-230: Microsoft Dynamics 365 Customer Service (English)
- Premiumdumps Microsoft MB 230 Exam practice questions
In my opinion, Premiumdumps Microsoft MB 230 practice questions, offer a complete solution to pass this challenging Microsoft Dynamics 365 Customer Service. To certify your skills and accelerate your Dynamics 365 functional consultants career the Premiumdumps MB 230 exam dumps is the best choice. You should try this.